Collect
Calls •top
It is against college policy to accept
collect calls. If collect calls have been accepted,
you must call the telecomunications Dept at x7165
for details on how to reimburse the college.
Personal
Calls •top
As a guideline, personal calls should
be limited to two calls daily for a total of ten
minutes. These calls must be to area codes within
the New York Metropolitan area (212, 718, 516, 914,
201, or 203). All personal calls outside of these
area codes and calls beyond the two call, ten minute
limit, must be reimbursed to the College by the
employee. Situations of personal emergency may require
additional time for personal calls. Departmental
supervisors receive monthly reports that provide
details of each phone call by extension. These reports
should be reviewed and personal calls identified
for reimbursement to the College. Reimbursement
checks should be made payable to the City College
of New York and sent to the Telecommunications Department
located in NAC 1/502.
Security
•top
To reach security in an emergency
, please dial extension 7777 .
Stolen
Phone •top
Please report any stolen phone to
Security and send a copy of the security report
to the Telecommunications Department located in
NAC, Room 1/502. Upon receipt of the report, we
will replace the phone as soon as possible.
Telephone
Repairs •top
All telephone service problems should
be reported to the Telecommunications Help-Line
x8888. Most repairs are completed within 24 hours.
Training
on the ROLM System •top
Faculty or staff who wish to receive
training on the ROLM phone system may call x7165
and a time and date will be set up for in-office
training.
Basic
Telephone Techniques •top
To
Transfer a Call •top
Press your transfer button, dial next extension,
then announce call and hang up.
To
Conference Call •top
A conference call allows up to eight people in a
conference with six internal parties and two external
parties. after connecting with first party, press
flash button and then dial next extension or 9 and
outside number. Then, if you have a conference button
press CONFERENCE, if not press the FLASH button
then *4 to connect all parties. If conference is
refused or line is busy, press CONNECT.
Call
Pick Up •top
If in PICK UP GROUP, you may press your pick button
twice or **3 to be able to answer ringing extension.
If your phones are not in a PICK UP GROUP, then
simply press pick once, or *3 then dial ringing
extension.
Call
Forwarding •top
To allow your calls to be answered at another extension,
get dial tone, press FORWARD or #9, dial extension
that will be receiving calls and then hang up. To
cancel forward get dial tone, press FORWARD button
once or ##9 and then hang up.
Camp
On •top
To CAMP on to a busy extension, stay on line then
press CAMP or press FLASH #1 and hang up. CAMP button
will light up and your phone will ring back when
line is free.
Park
•top
To put a call on an extension and hold it there,
press PARK or FLASH *6, dial new extension number
and hang up.
Station
Speed Calls •top
To assign and make STATION SPEED CALLS, get dial
tone. Then press STATION SPEED twice or ##3. Dial
STATION SPEED CODE (0 thru 9 can be used to assign
codes). Dial 9 and outside number or dial extension
number. Then hang up.
Save
And Retreat •top
In order to save a number you have dialed, get dial
tone. Dial 9 and outside number, (if busy or no
answer) then press SAVE/REPEAT or FLASH #4 and then
hang up.
Consultation
Calls •top
In order to talk privately with a second party while
first party is waiting, press FLASH then dial extension
or dial 9 and outside number. To reconnect with
first party, press CONNECT.
Phone
Mail Basics •top
Phone
Mail Access Numbers •top
All phone mail users must use their access extension
in order to retrieve phone mail messages. You must
dial one of the following extensions* to get into
phone mail:
If unsure which extension is appropriate, call the
Telecommunications Department at extension 7165
for verification.
To
Access Phone Mail On Campus •top
- Enter the phone mail direct access number (see
number 1 above). The phone system greets you and
guides you from this point.
- Press # if you are calling from your own extension,
otherwise enter your extension, then press #.
- Enter your subscribed password, then press #.
To
Access Phone Mail From Off-Campus •top
If calling from an outside number dial 650 then
the phone mail direct access number from any touch-tone
phone.
- Enter the phone mail direct access number (see
number 1 above). The phone system greets you and
guides you from this point.
- Enter your extension number, then press #.
Default
Phone Mail Password •top
Everyone's password is 111 until changed by going
into your personal options
- Call the phone mail system to access your mailbox.
- Press 9 for mail box options.
- Press 3 to change your password.
- Enter your new subscribed password, then press
#.
To
Change Your Personal Greeting •top
- Call the phone mail system to access your mail box.
- Press 8 for personal options.
- Press 1 for personal greeting. The phone mail system plays your current greeting.
- Press 1 to record the new greeting.
To
Record a New Message •top
- Call the phone mail system to access your mail
box.
- Press 1.
- After you hear the tone, record your message.
After you nave recorded your message, enter the
extension you want to send the message. After this
the phone mail will give prompts on message delivery.
To
Change Answering Mode •top
- Call the phone mail system to access your mail
box.
- Press 8 for personal options.
- Press 2 to change your answering mode.
- Press 4 if you want to change your answering mode
- Press 6 if you do not want phone mail to accept
messages.
Remember, change your answering mode only in the
event that you are on vacation or on sabbatical
and will not be retrieving messages.
•top
